Privacy Policy
Last updated: January 2025
1. Introduction
CatPals+ ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Our registered address is: 8 Harvey Lane, Norwich, Norfolk, NR70BQ, United Kingdom.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide, including:
- Name and contact information (email address, phone number, postal address)
- Account credentials (email and password for registered users)
- Payment information (processed securely through PayPal)
- Information about your pets (for cat sitting and microchipping services)
- Communications you send to us via contact forms or email
Automatically Collected Information
When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, and information about how you interact with our website.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process bookings, payments, and donations
- Communicate with you about appointments, orders, and enquiries
- Send you marketing communications (with your consent)
- Comply with legal obligations
- Protect against fraudulent or unauthorized activity
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Payment processors (PayPal) to process transactions
- Service providers who assist in our operations
- Legal authorities when required by law
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights (UK GDPR)
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request restriction of processing
- Data portability
- Withdraw consent at any time
7. Cookies
We use essential cookies to ensure our website functions properly. We also use analytics cookies to understand how visitors interact with our website. You can control cookie settings in your browser.
8. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: Team@CatPals.co.uk
- Phone: 07754 754758
- Address: 8 Harvey Lane, Norwich, Norfolk, NR70BQ
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.